Game is crashing
sims2groupie:
Ok so I went out and bought a new video card today because the game wouldnt even stay playing into create a sim. All the hair styles werent showing up and the game kept crashing. Now I installed the video card and my game worked for a good hour or 2 in create a sim. It was a little slow but it worked perfectly. Then I moved her into a house and this is when it started crashing again! I tried the game compatability test and I passed. I have a compaq Presario which is about 2 years old if that. I just got a Nvidea geforce 8400 gs with 512 mb. I have 1.5 RAM, plenty of hard drive space, and windows xp sp2. My processor is an athlon 64 with 2.2ghz. I'm quite low on money, but I'm assuming its crashing because of RAM. I was planning on buying some, but is this a good idea? A message came up like the 5th time opening the game after it worked saying my video card isnt compatable. I just spent more than 60 dollars. It'd be greatly appreciated if someone could help because I did enjoy what I got to play and this is frustrating. Thanks in advance! :'(
Chaavik:
Did you check the official list of supported video cards for the game?
Also, have you gone to the manufacturer's site to download the latest drivers for your new video card?
And, if you installed the new video card and drivers, you should also re-install DirectX 9 after you get it from Microsoft's site. Sometimes installing video cards and its drivers will uninstall DirectX.
These are a few things to look into and check to make sure you got the latest video drivers and get DirectX reinstalled.
sims2groupie:
It wasn't listed but it says fx 5900 or better and mine is a 8400. Plus I talked to the guy from geaksquad. He helped pick it out. What is the latest drivers? I'm not very good with computers. I just want to make sure I dont waste any more money than I have.
Ali:
Have you checked in your My Documents\Sims 3 folder? There should be a text file starting with x - it produces one every time the game crashes, I know coz I had issues with mine last night!
Look in the text file and read it, see if it gives you any indication of what the problem is - mine was a missing dll file
kaoz666:
I don't know about how things are where you live, but here in NYC Geek Squad advice is as helpful as having eyes on the back of your head in a Guillotine. Like Chaavik said, your 1st step should be checking to see if your drivers are up to snuff. You can do so by accessing your control panel (or whatever it's called on Vista, I still run XP). I'll explain it in full for if you're running XP...
Step I - Locating the GFX on your system
1st order of business, go to your Control Panel, then located the "Systems" icon. Click it, then click the "Hardware" tab. This will bring up a window that lists all the hardware you have running on your PC. Locate the drop down that says "Display Adapters". This will show you the GFX Cards running on your rig. Double click the one you want to check and it will open another window, this one showing all the diagnostic info of the GFX card.
The device's product name
The device type
The manufacturer
The location of the device in your system's set up. (Example: My GFX Card is in the 3rd PCI Slot on the Motherboard, so it displays "PCI Slot 3)
Underneath all of that it shows a dialog that's labeled "Device Status". If your card is operating correctly, inside of the border it should say this.
This device is working properly.
If you are having problems with this device, click Troubleshoot to start the troubleshooter.
This means there's nothing wrong with the card. There's pretty much no need to go further at this point if that's what the Device Status is. It's definitely your PC not having the punch needed to run the game, not the GFX card. However, if it says anything else aside from what's italicized above, move on to the next phase.
Step II - Trobleshooting if your GFX Card isn't functioning correctly.
So your card isn't working properly, be it the Drivers aren't valid, or your system isn't even reading the damn thing as being connected. Here's where we attempt to fix it. Underneath the Device Status dialog, there's button that says "Troubleshoot". Don't even bother clicking it...it's not gonna help you a damn bit. Go back to the top of the window and click the Driver tab. You'll see a whole bunch of buttons:
Driver Details
Update Driver
Roll Back Driver
Uninstall
The one you want is the 1st button, Driver Details. Click it. Yet another window will open, this one showing all of the drivers for the GFX card as well as the locations of them on your hard drive. If you see them, that means they're on your system, they're just not doing what they're supposed to. If you don't see anything, then that means you ain't got the drivers for the GFX card, and you'll have to download them and install them as per the requirements of whatever brand your card is. In either case, you need to update your drivers. Exit that window, and back in the Driver Tab, click the Update Driver Button. This will bring up a window asking for you to insert the installation CD the came with your card. Do it. Follow all of the prompts given to install the drivers. A lot of times people install a new device to their PCs and assume the drivers are installed along with the device, sometimes that's not the case, and sometimes it is, they just need to be reinstalled on TOP of the initial installation again. If you follow everything that's asked of you for the installation, the updated drivers should be installed correctly, and things should run as they should. If it doesn't...you've got a problem that's way more then just the need of new drivers.
You can also find the drivers usually from the manufacturer's website, but that's only for advanced users who know where the drivers are supposed to go. (Like myself.) Hopefully this will help you out some. Another thing to take into account is how much memory your system is running on. You might need to increase your Virtual Memory and create a Non-Dynamic Paging file to pump a lil' more juice out of your rig. But try what I've suggested above 1st. See if it's your card or your system causing your crashes 1st.
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