Yes, I was finally able to get the family back after removing every bit of custom content from the game. But even then they wouldn't load. So I moved them out, which I COULD do even though they hadn't properly come back from their hols - so they didn't get the bonuses for after a holiday. After a couple of attempts I got them to loac, after moving them into a completely different house. Of course they look different now, and having put all my hair and clothes CC in the game still works... but I would like to know WHY this happens.
The only patching I do, AH, is that when I reinstall the game, which I seem to do every few months, I patch each EP as I go.
I'm hoping this isn't a general glitchiness but I am not very hopeful. I don't have many hacks, but I like the ones I have

My downloads folder is not huge, about 1.5Gigs.
Sigh. This is why I left Sims 1 for Sims 2, and Sims 2 for Sims 3, in the hope of a game that would run better.... no such animal with EA I think.