Crashing after install-Solved
caffeinated.joy:
Thanks. First thing I noticed was the Exception Error. I was really dreading seeing that particular code, because it is one of the most annoying ambiguous Exception Error codes you can get. It's a memory access violation which can be caused when a program is trying to access memory it either can't or shouldn't. This can be caused by a number of things ranging from a bad install, faulty drivers, faulty memory or just conflicting programs on your computer.
Now, one thing I noticed in your error log is a mention of both AVG and Avast running on your computer. First, AVG (Adaware) can be a memory hog. I was having crashing issues with Sims 2 (also a memory hog...heck...EA games are memory hogs, period). In the end, it was AVG creating the problems for me, because once I got rid of it, Sims 2 worked like a charm again. However, in your case, it looks like you might be running two antivirus programs at once, which is a problem in itself. Antivirus programs aren't made to play nice with one another, so it's a good idea to choose one or the other.
You can also eliminate (or diagnose) the problem of bad memory by running the Windows 7 Memory Diagnostic tool. Go to Start>Control Panel and type "Memory" in the Search box. Click on "Diagnose your computers memory problems" and the diagnostics tool will open. You have the option to restart now and check your system memory or checking your memory the next time you restart your computer. Choose either one and the diagnostic will run when you start your computer next. It could take a few minutes, so don't panic if your computer takes a while to start.
I'll probably have a few other things I can suggest as I think of them, but this a good start for you, for now. :) I just have to remember everything I know about this. LOL. It happens a lot. I'll type out a help response and then ten minutes later go "Oh, yeah! They can try x!"
jadeskyee:
Hi, thank you. I did a memory test and the results said no problems found. I removed ad aware and uninstalled double deluxe. I restarted the computer and reinstalled and its still doing the same thing. I bought this computer brand new in july and all the games installed fine but I think I only had avast installed since its the only anti virus program I use. I recently installed adaware but the game is still doing the same thing even after I uninstalled it. Maybe malware bytes is a problem, I'll uninstall that one too. Thanks for your help and suggestions.
caffeinated.joy:
You're welcome, Jadeskyee. It's frustrating when it suddenly refuses to work and the error reports throw something so ambiguous at you.
It could be. It's OK to have both an anti virus and a malware program, because they vary enough from one another to not try to elbow each other out of the way, so to speak. You do need to have some protection on your computer, so I urge to use something. Whatever you do, I strongly advise you avoid Comodo like the plague. It forces you into sandbox box (which ends up blocking many necessary things for your games to run) and flags many perfectly valid programs as dangerous. I fell into the Comodo trap for a while and it was a nightmare. Avast is a good antivirus, so you should be good sticking with it.
One more thing you can try is increasing your virtual memory. Kaoz666 posted a good thread about this some time ago for XP, but the basic principles are still the same.
Accessing your Virtual Memory/Pagefile settings in Windows 7 is a bit different. What you'll want to do is click Start>Control Panel>System & Security>System. Then, from the left hand side menu, choose Advanced System settings. Click on the Settings button under "Performance", select the Advanced tab and, finally, click on the "Change..." button under "Virtual Memory". It wouldn't be a bad idea to set a restore point on your computer, just in case. It shouldn't case any issues, but it never hurts to do it whenever you make any major changes to your computer system files. :)
Oh, and I do have one further clarifying question. Did you patch each game after you installed it? If not, this could be an issue too. When you install an EP and you see the message telling you it's checking if the game files are up to date, it's not patching the game for you. You still have to do this and it's best if you do it as you go. For example: Base Game then patch, next EP, then patch and so on.
MTS has all the official patches here. Because you never know when things are going to explode on the internet, it's a good idea to back these up to a flash drive so you have them in case you ever need them.
jadeskyee:
So far I was only installing double deluxe, as far as I knew it was already patched. I didn't install my other eps or sps since the game keeps crashing when I try enter a lot with a family. I figured something went wrong with that installation and the rest of the games are going to be messed up too.
I uninstalled avast and maleware bytes just as a test and reinstalled again and its still doing the same thing. I thought patching the game should fix this problem but what if for arguments sake, I only had double deluxe, I couldn't play the game anyway, it should be installing properly. I did try at one point installing apartment life and mansions and gardens hoping that would fix this problem but its still doing the same thing. I don't know what went wrong, everything was fine a few days ago.
What really baffles me is how I can enter cas and empty houses but not houses with families. If I didn't have every sims 3 and its expansions and stuff packs and the complete gta collection, I'd just reinstall windows but I'd hate to go through all of that trouble and the problem still persists. From what I can see, it appears that the crashing is coming from nightlife not being installed, but it should be installing since I have double deluxe. I can't say if it always did this (although it is unlikely) when I installed all the games when I first bought this computer, I didn't test after each install, I just installed all the games, copied my backups and started the game, everything was fine. I was hoping a windows update caused this but it didn't, last weekend I had the dreaded 800x600 only resolution issue. Deleting the update fixed that.
I also noticed when I installed mansions and gardens and apartment life, the splash screen never changes, it continues to just say the sims 2. I don't know if that means anything but it does not seem right. Ok, I just installed sims pet stories, the game runs great, no problems or crashes. So I can narrow it down to be the game itself and just the game. I'm going to try and install the games and patch them like you suggested. I have never patched them before, I always though when it said its checking it was patching, this has never been a problem before but at this point I'll try anything, thank you again for your suggestions, if I still can't get it to work, at least I have pets stories, I'll get my sims fix one way or another lol. :)
mookie:
This probably won't be of any help , but it's the only thing I can think of. I've only reinstalled once , but when I did I had to manually clear some registry entries. I did that prior to reinstalling the game , so I have no idea if not removing those entries would have caused problems with playing after the reinstall , if I hadn't deleted them. I used the guide here http://www.modthesims.info/wiki.php?title=Game_Help:Uninstall and followed all steps in order. Sorry I don't have any other ideas at the moment. I'll try to follow this thread and If you are still having trouble and I can think of anything else I'll post again. Good luck!
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