Clean Installer Error Messages, desperately seeking help!!!!!!
PeachFuzz:
Ugh. I just don't know where to start.
I guess back in December of '12 I was in the middle of creating new neighborhoods. My game was fine then and rarely crashed, even though I had around 40,000 packages in my download folder. I decided to download some new lots for my hood and once I installed a few my game began crashing 15 minutes into placing lots. When I would load a lot, it would immediately crash. Sometimes when I clicked on random lots, it would crash. When I switched neighborhoods, It would crash.....
I opened the Clean Installer numerous times, cleaning out everything: hacks highlighted in red, pink files, etc......then I would start my game, numerous times afterwards and the same thing would happen. Evidently, my game was completely clean. The 'LotCatalog' was the first to give me the following error message: 'SystemOutOfMemoryExceptionThrown'. It would repeatedly say that as all of the lots had loaded until when I clicked on the picture of any lot , I would see a big red 'X' instead.
To this day I am experiencing the same issues. But now whenever I run the Clean Installer in the downloads section only, I get the following message as it scans files: 'Object referance not set to an instance of an object.'. It will say this in a message box that individually contains random files, that aren't corrupted to my knowledge. I almost always get either of the messages every time I open up the clean installer, and if i don't ever get the message then I really don't know why...
I have tried everything, from uninstalling to reinstalling, upgrading ( it isn't my computer that has some issue, I have a new one, so I have enough RAM and etc.), etc. I've posted this issue in some other sim forums and nobody really knows what to do, basically. I am so miserable and I don't even want to play this game anymore because of this persistent issue. !!!!!!!!
A picture of the error message:
A picture of the error message while file scanning is in progress in the downloads folder:
If I need to post my computer spec then I will later
.
caffeinated.joy:
Yes, please post your computer specs. It will help us rule out a computer issue as part of the problem (or identify it).
PeachFuzz:
Specs:
System Information
------------------
Time of this report: 4/27/2013, 20:26:17
Machine name: BRITTANY-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: h8-1360t
BIOS: Ver: FOR_715.rom vFOR7.15
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 10240MB RAM
Available OS Memory: 10198MB RAM
Page File: 4312MB used, 16080MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7570
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x675D)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_675D&SUBSYS_90B51B0A&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1006 MB
Shared Memory: 3089 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP 24wd LED Backlit Monitor
Monitor Model: HP 24wd
Monitor Id: HWP3066
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.960.11.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/8/2012 19:39:00, 1067520 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-241D-11CF-DE7C-BFB0BEC2C535}
Vendor ID: 0x1002
Device ID: 0x675D
SubSys ID: 0x90B51B0A
Revision ID: 0x0000
Driver Strong Name: oem50.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.960.11.0:pci\ven_1002&dev_675d&subsys_90b51b0a
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6395.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/23/2013 20:26:20, 536576 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6395.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/23/2013 20:26:20, 536576 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Communications Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6395.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/23/2013 20:26:20, 536576 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Line In (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6395.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/23/2013 20:26:20, 536576 bytes
Cap Flags: 0x0
Format Flags: 0x0
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a
Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a
Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x192F, 0x0916
| | | Location: Port_#0005.Hub_#0004
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x192F, 0x0916
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0461, 0x4DD7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1566.8 GB
Total Space: 1887.1 GB
File System: NTFS
Model: ST2000DL003-9VT166
Drive: D:
Free Space: 2.6 GB
Total Space: 20.4 GB
File System: NTFS
Model: ST2000DL003-9VT166
Drive: K:
Free Space: 85.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: WD Ext HDD 1021 USB Device
Drive: E:
Model: hp CDDVDW SH-216BB
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
--------------
System Devices
--------------
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A
Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E5
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901B0A&REV_00\4&7188812&0&0108
Driver: n/a
Name: Intel(R) Z75 Express Chipset LPC Controller - 1E46
Device ID: PCI\VEN_8086&DEV_1E46&SUBSYS_2AD5103C&REV_04\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E4
Driver: n/a
Name: AMD Radeon HD 7570
Device ID: PCI\VEN_1002&DEV_675D&SUBSYS_90B51B0A&REV_00\4&7188812&0&0008
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_2AD5103C&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E0
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_2AD5103C&REV_04\3&11583659&0&A0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_2AD5103C&REV_04\3&11583659&0&FA
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_2AD5103C&REV_04\3&11583659&0&D0
Driver: n/a
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_2AD5103C&REV_09\3&11583659&0&08
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_2AD5103C&REV_04\3&11583659&0&E8
Driver: n/a
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_2AD5103C&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_2AD5103C&REV_04\3&11583659&0&FB
Driver: n/a
Name: Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1091&SUBSYS_2AD5103C&REV_08\4&2072C9EC&0&00E5
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_2AD5103C&REV_04\3&11583659&0&D8
Driver: n/a
Name: 802.11n Wireless LAN Card
Device ID: PCI\VEN_1814&DEV_5390&SUBSYS_F0511814&REV_00\4&131A977F&0&00E4
Driver: n/a
PeachFuzz:
Hm, I noticed that I don't have a folder that contains either the: CSBin, The Sims 2, The Sims 2 Store Edition, TSBin or TSData. Could there be a connection to the game problem that I'm having.? The only folder that I have within the EA Games folder is "The Sims 2 Double Deluxe" one. I've heard that not having either of those folders could mess your game up in the later. I'm just throwing this out there......
Theraven:
So the CSBin, TSBin or TSData are not inside the "The Sims 2 Double Deluxe" folder at all?
You are looking in program files, and not in Documents, right? Because if those folders are missing entirely from the "The Sims 2 Double Deluxe" folder in Program files, then yes it's probably where the problem is. Those folders are essential for the game to run.
Depending on your operative system (I've got Windows 7), the path will look something like this
C:\Program Files\EA GAMES\The Sims 2 Double Deluxe\CSBin
C:\Program Files\EA GAMES\The Sims 2 Double Deluxe\TSData
and so on. This is where the installed files are.
And not this
C:\Users\[name]\Documents\EA Games\The Sims 2 Double Deluxe
- this is where the Downloads folder and the current game files are.
By the way, is there any reasons you've got two Downloads folders? I just noticed that in the picture the path for your downloads is
C:\Users\[your name]\Documents\EA Games\The Sims 2 Double Deluxe\Downloads\Downloads...
The "Objects not set to instance..." error is the same I get if I've messed up a mesh in SimPE. It often means the CRES resource of the mesh is missing or doesn't work properly, and since the CRES contains essential joint- and animation info the object won't work without it. It could be that this message appears if you're missing meshes, so if you're missing entire folders in Program Files, that might be the reason.
Then again, if the folders really are missing I don't think your game would be able to run at all.
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