Taking a sim to a community lot, switches to buy mode when arriving?

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Hammie:
I took my Sim to a pet store to buy a collar for a dog, and when he arrives (going by car, walking or otherwise) the lot is in buy mode. I'm confused on why it's doing this. I'm very grateful for any help.

mookie:
Couple of questions first to get more info, Does your sim not arrive at all then or they arrive , can be controlled etc , but buy mode remains on? Is it just buy mode or buy/build mode? Have you tried going to other comm. lots , if so , what happens? Same thing or normal behavior? The more info you can give , the easier it makes it to eliminate some things and try to start finding a solution. What you might think is overkill with the info , won't hurt and might help.

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