Game crashes on my new computer

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tylersada:
Quote from: stephrodas;819048

how could i know what it is ?

as i said in the first post, befoer launching the game i stop all the process running that are mine and not to the system. So it should be a system one ?

thanks for both very quick answers :)



Before I load my Sims, I press the  Ctrl,shift, and the Escape keys together, it brings up the task manager, under processes I click the user column to sort everything to do with my logon, under my name I disable (highlight the line and click on end process) for each idividual item listed) everything that is running in the background except explorer and the task manager.  If you have Vista however I don't know if the process is the same(I got the instructions for this from the small booklet that comes with the game, it lists it out step by step**look in yours, hopefully it would be in French making all easier for you).

stephrodas:
I have XP so that's how it works.
That's exactly what i do. I stop every process that are  under my name exept explorer and task manager :)
sorry if i didn't explain it properly

tylersada:
I don't really see what the problem would be with a new computer, but I would start by looking at the forum at EA.  There are several issues with both NVIDIA and ATI graphics cards.  I know because I had issues with mine and had to go to the forum to find out what to do.  My card is not the same as yours although it is NVIDIA so I don't know if or what issue there may be, but that is what I would start with.  I also thing beosboxboy has a post here on some of the cards and issues.  Will try to find it.

stephrodas:
I went there and there's nothing about my graphic card , they only say about Geforce 7400 or 7500 i dont remember

I posted a question to the support , saying exactly what i said in my post.
And they answered : ensure that your graphic card and sound card drivers are up to date ......

i'm not sure they even read my message. that's the first thing i wrote ...

MissDoh:
Did you try to load another hood than pleasantview to see if the same thing will happen?

When trying to load Pleasantview, did you saw a mention of "creating seasons" on your screen?

If not, I am thinking the game is trying too and cannot for some reason, maybe the seasons ep did not install correctly, you might want to try and uninstall and reinstall that ep only.

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