My lost customers usually ask to show sth - I show and they come happy 

But Salers never see them.. 

 Bad thing to me[/QUOTE]
That's my biggest annoyance too.  I like when they ask for help.  I agree with Alias its easy customer loyalty stars byut even my crack sales people that never miss a good buy bar opportunity seem to have blinders on when it comes to a customer asking for help.  Do you think that something could be made that helps with that?