Great news!!!  (for me, anyhow)

My game is back.  After trying many things a member of the tech support asked me to do the one that actually worked was creating another windows administative account and launch game from there.  I do not have a clue on why that works, but i am not going to dwell on it.  Of course i have to start from scratch.  but that's ok.  

Sooo...for those of you looking for an easy way to restart the game to play again, that might be an option....create another windows admin account! :-P

Many thanks again gali!  I appreciate you sharing.  

I am registered....and have been.  That is what makes the problem so confusing.  And frusterating.  I just want to play the game!!!

Thank you gali for the response.  

I've done the registration key thing.  Still nothing.  

The whole thing is very wierd.  I'm very, very, very confused over the whole thing.

thanks!

i love the stars.  thanks.

Hello.  I am new to all this and I desperately need help.  I have read through all kinds of self help "stuff" at many sites, including here, to find anwsers.  None are to be found for my situation.

On the 11th of June I downloaded The Sims Life Stories from EA games.  I had a blast learning to play as I am new to the Sims.  Not long after, when trying to start the game I got a message saying...

The game can not start.  In order to launch this game, please login to the EA Download Manager to verify your membership, then try again.

To make a long story short...my game was not registered.  Simple enough. I registered and then enjoyed more game play.  I completed both stories, and started my own in freeplay mode.  I have learned how to build houses, and I just discovered cheats.  

On the 12th or 13th of July, the same message reappeared.  Here it is now the 19th of July and i am still without my game.  I am very frusterated as I just want to play.  I emailed tech support at EA, once again, and have had an ongoing thread with them since the 14th.  My problem must be out of the ordinary because they have had to send it to a higher up on the staff.  They have requested files...I have sent them.  They have had me try this and that...I have done so.  Still, I am without my game.  I am truly so frusterated and upset i want to just cry.  I am not computer "savvy" so i am feeling very helpless.  

Can anybody explain to me what might be going on?  I've asked EA to explain something, but haven't gotten an explaination.  Has anyone heard of this situation before?  Any solutions?  Am I missing the big picture?  

Thanks for taking the time to read.  I apologize for the length.

Please help!

Kim