Hello.  I am new to all this and I desperately need help.  I have read through all kinds of self help "stuff" at many sites, including here, to find anwsers.  None are to be found for my situation.

On the 11th of June I downloaded The Sims Life Stories from EA games.  I had a blast learning to play as I am new to the Sims.  Not long after, when trying to start the game I got a message saying...

The game can not start.  In order to launch this game, please login to the EA Download Manager to verify your membership, then try again.

To make a long story short...my game was not registered.  Simple enough. I registered and then enjoyed more game play.  I completed both stories, and started my own in freeplay mode.  I have learned how to build houses, and I just discovered cheats.  

On the 12th or 13th of July, the same message reappeared.  Here it is now the 19th of July and i am still without my game.  I am very frusterated as I just want to play.  I emailed tech support at EA, once again, and have had an ongoing thread with them since the 14th.  My problem must be out of the ordinary because they have had to send it to a higher up on the staff.  They have requested files...I have sent them.  They have had me try this and that...I have done so.  Still, I am without my game.  I am truly so frusterated and upset i want to just cry.  I am not computer "savvy" so i am feeling very helpless.  

Can anybody explain to me what might be going on?  I've asked EA to explain something, but haven't gotten an explaination.  Has anyone heard of this situation before?  Any solutions?  Am I missing the big picture?  

Thanks for taking the time to read.  I apologize for the length.

Please help!

Kim