Hello My wife and I love paying this game, first we have all expansions up to Freetime and all stuff packs.

Recently we took our family on a vacation before the whole family was in the shuttle the page started to load the vacation destination. However they never made it. When we click on the home in Pleasentview a box come up stating there are in the vacation area do we want to play there. When the vacation spot is loaded the family control button is greyed out, there is a spinning green bed above the vacation home but we cannot play them.

Has this happened to anybody else? Anybody have any idea how to "rescue" this family?