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The Sims 3 => Sims 3 Help => Topic started by: SimGirl20 on June 02, 2009, 10:50:44 pm



Title: Frustrated to tears..and EA refuses to help anyone!!
Post by: SimGirl20 on June 02, 2009, 10:50:44 pm
I am so angry! I went ahead and did it, I bought my game this morning and got it home popped it in and low and behold, I am bomb barded with problems from the get go. First thing I noticed was my game was running extremley too slow even on the lowest of settings. I mean I literally spent 3 hours in CAS choosing what to wear for my sim, because it took I know atleast 15 minutes for the clothes sort to load! :mad: I haven't noticed anything apparent as of yet but I think this next one is well worth any other bug I could imagine, and quite possibly the most damaging! Everytime I go into either a premade lot or add a CAS sim everything is peachy until I go into build or buy mode and then when I try to direct my sim to take an action she just stand there like an idiot and won't move! I noticed the only time they will move is if THEY want to do something like go to the friggin' library for example.


I went to the official site to try to get some help by registering, and I was mortified to see the pages of help threads posted at the site. I saw 35 pages in counting of hundreds of people literally begging EA for help and not one time has EA wrote back to help any of them! 1explode I mean what is this s--t?! Is this some kind of sick joke? I don't find it the slightest bit amusing, that they refuse to help anyone. I am so mad and frustrated I just don't know what to do, I just spent 55$ for this piece of s--t and I can't even play it!


If anyone is interested in the fire storm over at the official site they should go check it out, because you will not believe it till you see it!

I will admit, I screwed up big time and will NEVER give EA another damn dime!


..Happy? :(


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: DrunkZombie on June 02, 2009, 11:19:12 pm
What are your system specs?


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: roerzman on June 02, 2009, 11:22:26 pm
In reality you need two gig. of ram to run the game. Yea I know what they said, but that's only to play the game, they didn't tell the whole story. Lots of people are having the same problem,freezing, slow frame rate, game crashing in CAS.
As I said months ago, be very careful with these so called min. specs.
Look upon it as a learning curve. 'been there done that"


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: DrunkZombie on June 02, 2009, 11:24:02 pm
I'd say 2 gig with XP, 3 gig on Vista.  If that is the only problem for someone then the good news is that ram is cheap.  If the problem is the video card, it could get expensive.  If its their cpu they will pretty much have to buy a new pc.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Jasumi on June 02, 2009, 11:33:24 pm
Not a new PC, so much as a new motherboard. But motherboards are tricky since they may only support certain RAM modules or certain CPU sockets, so you're pretty much right DrunkZombie.

OP: You probably need a better computer.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: roerzman on June 02, 2009, 11:36:24 pm
The older systems will start to fail as the sim population increases, that is unless you constantly check every couple in order to make sure they don't start making little simlets.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: DrunkZombie on June 02, 2009, 11:51:48 pm
Not a new PC, so much as a new motherboard. But motherboards are tricky since they may only support certain RAM modules or certain CPU sockets, so you're pretty much right DrunkZombie.

OP: You probably need a better computer.

That was my point. :)  Although I guess I should have stated that.  Better CPU needs a better motherboard.  New motherboard probably means new ram.  At that point you might as well just get a new pc.  That is why when I build a new pc I sink most of my money into the motherboard and cpu.  You can easily add ram and upgrade the video card later.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Jasumi on June 02, 2009, 11:57:25 pm
Yes, that's true.

Just trying to help the OP out with specifics lol


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: MacimesZero on June 03, 2009, 02:09:09 am
Sims 3 seems to be a bit buggy so far. My fiancee runs fine on medium graphics settings, but the game randomly blue screens out. In addition, randomly the screen goes black for a millisecond, and comes back much darker. 30 seconds later, the screen goes black again, and returns at normal brightness. No idea why, and there seems to be no repeatable conditions.

On my PC, on the other hand, I had no problems... until one point where I was teaching a Toddler to walk. As soon as she learned, both her and her father (who was teaching her) became stuck in a talking loop. Neither would get up and move, I tried everything. Out of curiosity, I left the game running at high speeds. They wouldn't even DIE, because they could not be bothered to get up and talk to the Reaper. Mildly frustrating. But that was only once, and I have had no other issues to speak of.

EDIT: I should note that I loaded a save, successfully taught her to walk, and they went about their lives normally this time.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: XPTL297 on June 03, 2009, 02:30:20 am
The problem is the same as always - this game is far too heavy for the technology available to normal users. Yep, you need a brand new computer and this won't help much because no matter how much RAM you feed your computer with, the present systems cannot use them at all. I have 4 gig installed on mine and the game accuses that I have only 2. If I launch the game, quit to solve one of the so many problems, there's no more RAM to launch it again (and I'm not talking about TS3, I'm still talking about TS2). One of the reasons my group insist on not buying TS3 is because we mean that there's not enough technology to support a so heavy game, so bad programmed.
OK, you run and get it because you're hopeless. Now you have to live the same drama lived before - You are going to pay for building up and correct a buggy sub-creation self.
Have fun!


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: brat1083 on June 03, 2009, 01:32:46 pm
the secret is out a web camera of EA tech support

(http://i700.photobucket.com/albums/ww10/brat1083/techdog.jpg)


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: scarletlady on June 03, 2009, 01:44:06 pm
The game is running slow for you because your computer isn't up to date, not because the game "sucks".


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Tenshii~Akari on June 03, 2009, 03:54:29 pm
You can't know for sure unless you know her computer specs first, scarletlady.  Sometimes, even top end computers can have issues like that.  ;)


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: VennDiagram on June 03, 2009, 06:10:19 pm
my game works fine on my old laptop the only thing i suffer from is serious serious lag but i knew my video card wasnt up to date when i intalled...but im still waiting for my new computer to ship...the little i did get to play tho seemed ok but alot more complicated....i guess i will know how i feel about the game once i get my new computer


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: DaSpecial1 on June 04, 2009, 04:07:19 pm
SimGirl I'll help if I can.

If you have space available you can increase the amount of (virtual) ram via your paging file; not a novel solution but it may help.  Also the first time set up is the slowest but it does get a little better.  Just let me know and maybe we can at least get you playing.  Despite going back to my sims 2 game, Sims 3 had some enjoyment to it...some things I love I just wish ran better.   Don't give up just yet, I'm sure some of us can help you get up and running.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: violetlass on June 04, 2009, 05:51:26 pm
To put my 2 cents into this debate, My game works fine, my CPU speed is 1.66 ghz and thats is lower than recomended. I think it all as to do with ram, I have 3g and it runs really quick, load time for CC is to a minimum.
Remember in TS2 when EA said you had to have at lest 256mb of ram to have 2 guest invited over for a party, I got 3g of ram and I could still only invite 2 people max.

 I think EA doesnt test the game on every computer avalible to see what works well. Every PC is different.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: kaoz666 on June 04, 2009, 06:37:41 pm
Off course not. EA tests their games on massive, 8 TB Alienware rigs that could run TS2 and TS3 at the same time. We're taking $5000 plus rigs. Computers that could end up become Skynet for crying out loud, lol. No way they test it on a mid-low range PC set-up to see how it works. And forget about Macs, they get no love period. That's one of the biggest flaws of the game. Most people are still using the PCs they started with from back in the early part of the decade. My PC is 5 years old. Mid-range as far as specs, and I have it's virtual ram set to my external HD. It moves slow when I have more then 5 programs open, but most of the time I only run 3 at the same time, which nets me normal performance still, so I have no complaints. As has been said in this thread, in order to properly run TS3, you need at least an upper-mid level rig. Which means for people like me, that means we'd have to pretty much by a new PC, because to upgrade the parts we have already (GFX cards, RAM, Sound cards, etc) we may as well just go and buy a new PC outright. Problem is we're smack dab in a recession. Who's going to go out and buy a spanking new $2000 PC just to play a game? Not many. And if you do have that kind of disposable income, you damn well shouldn't be worried about your PC not being able to run the game, lol. (I'd be on a beach in Cancun personally...:P) It's a sad state of affairs when a developer doesn't take such an important and intricate thing into account. But it's EA, what were you expecting?

My suggestion is that if you have an External HD, run your virtual memory through it and not your PC's partition. It should be double what your initial ram is. Meaning if your RAM is 512mb, you should set your virtual memory to 1024mb. I have mines personally set to triple my RAM, because it's a 500GB HD, so I've got space to burn. If that doesn't ease the strain the game puts on your PC, sadly the only other option is upgrading it...or just uninstalling TS3 taking one on the chin.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: violetlass on June 04, 2009, 07:30:59 pm
My suggestion is that if you have an External HD, run your virtual memory through it and not your PC's partition. It should be double what your initial ram is. Meaning if your RAM is 512mb, you should set your virtual memory to 1024mb. I have mines personally set to triple my RAM, because it's a 500GB HD, so I've got space to burn. If that doesn't ease the strain the game puts on your PC, sadly the only other option is upgrading it...or just uninstalling TS3 taking one on the chin.

I do have an 500g External HD but I also have a laptop, so I really cant go around caring that.
But thats interesting how you did that. Help me please, I have an ACER and I need to srink my D drive to add to my C Drive and it wont let me do that. Messege me please I need a new tech guy! :)


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: roerzman on June 04, 2009, 07:35:15 pm
Some comparisons for those that use EA. system recommendations as a yardstick.
Sims 2 basegame recommended 256 mb. ram. 800 mghz. cpu.
Nightlife 256 mb. ram. 1 gig. cpu.
Bon Voyage 512 mb. ram. 1.3 cpu.
We all found out that those figures were unrealistic when having more than 3 sims active, and as we imported more families and CC. those min. specs were impossible.
Has anyone attempted sending a sim on vacation in BV. with 512 ram? The frame rate drops dramatically with 1 gig. of ddr2 ram. realistically you need 2 gig to stop from going crazy.
Now with sims 3 they recommend 1 gig.Using the sims 2 recommendations as a comparison imagine where you will be when when you start importing neighbourhoods,CC. patches and future EPs.
This is in no way intended to knock the game. This is to give people with marginal to mid range computers some indication of what they are going to have to deal with in probably six months time.
All I can say is shame on EA. for not being realistic and honest and telling the customers what they really require. A high end gaming pc.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Chaavik on June 04, 2009, 08:32:45 pm
The problem sounded more like three things: memory, hard drive space and video card.

She obviously has disk space on her hard drive to install the game, or she wouldn't be able to at least run the game. BUT there are probably a few reasons to want to have plenty of space on the hard drive:

1. Virtual memory requires a lot of space on the hard drive. Make sure you have at least 1 GB available for the machine to use that space for its virtual memory to run. Virtual memory is like an extra amount of memory the machine can use to load a program into and run without using the CD/DVD drive.

Sims 3 does not require the CD/DVD to run the game once you start up the game and load a family. You can take it out and put it away in its case.

This may be why her machine was running slow because there is probably not enough space in its virtual memory to run the game effectively.

2. Sims 3 content from the store vary in size with some being as much as 3 to 4 MB and others far less than 1 MB. The total size of the content being installed to use can really add up a lot. Be prepared to have at least up to 5 GB of free space on the hard drive just for the content alone. Not counting the mods at all for the game. Then for mods alone, another 2 GB would be an ideal amount.

That's about 10 GB, give or take, just for the content from the store, mods from various creators and virtual memory alone to run Sims 3.


If you don't have at least 1024 MB (1 GB) of actual physical memory (DDR2, DDR3 or some other type of memory used by non-Windows machines such as Macs), then you will experience slowness during game play, and that would suck horribly to watch Sims stand for awhile before they proceed to do something. This sounds like game lag that can really slow down an older machine.

I currently have 2 GB of DDR2 memory installed. I can run the game at Medium settings with no issues. 1 GB is enough if you don't have a lot of money to blow on 2 GB memory sticks which can run for higher than 70 dollars or more at various stores.

3. Video cards can slow down the game if the card cannot have more than 256 MB of onboard memory or even has less than that.

You can easily buy a new video card with 512 MB of onboard memory for around 60 to 70 dollars at a store like Best Buy. The video cards are becoming cheaper to shop for now that most companies are already gearing up for Christmas with newer products. Summertime and early Falltime (before November) are usually good times to shop around online or at the stores in your area.


Those are my observations from what I read here. I did recall that she took the test awhile back to see if she could run Sims 3 on her machine, and she said that she could.

Anyway, we have yet heard from her about the problem she's having, so let's see what she has to say.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: vanessa on June 04, 2009, 09:02:44 pm
I'm playing it since 2 days,I love the game!
Had some considerations in the beguining but now I feel fine.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Llial on June 05, 2009, 07:10:50 am
There are some small things, what every player should do when he/she gets a new game. Defragging the hard drive and updating all the drivers.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: pico22 on June 05, 2009, 07:03:19 pm
Defragging yes, updating the drivers no. First one should try the game out; if it runs fine do not touch them. If you have problems: only when all other possibilities have been eliminated start fooling around with them.

Spoken from personal experience. Luckily at the time I still had my old driver and it put all my problems to rest. It must be 3+ years old by now and still working perfectly, TS3 included.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Llial on June 05, 2009, 11:27:10 pm
nvidia drivers a pretty icky and the need to be updated often. Yes there was one driver years ago that was better you left it untouched, but just for the sims2. Other games had not problems with new updates. Because of the problems with sims2 and nvidia cards I changed over to ATI-Radion.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: SimGirl20 on June 06, 2009, 12:19:20 am
Hello all,

I'm sorry I have been neglecting this thread, I've just been so angry that my game won't run, that I have kind of strayed from insim for a couple of nights. I have read your replies to my issue, and would like to say thank you for taking the time to mull out the problem for me and trying to help. 2hug I read your very informative post kaoz666 about changing my virtual memory. I think this is a really good idea and I would like to give it a go, but so I am understanding correctly is this how I would do it? okay so I have 448 MB of RAM which that would be my total physical memory, correct? if not STOP me now! ;D but if so, I'll continue. So if I'm right I would multiply my PM by 2 which would be 896 and then again by 2 which would be 1792 correct? and then put them into the custom VM boxes? I hope that will get my game running a little better, seeing as my PC wouldn't be in such a strain to run the game at 664 MB of VM. Hmm, also I have a cruddy graphics card which would be an NVIDIA 6150 LE (don't laugh :-\) I have never bought a GC for this computer since I got it 3-4 years ago. I have also noticed through my dxdiag report on my computer that my drivers are out of date three years! :eek: 5/9/2006 to be exact. I thought about updating my drivers with the newly released NVIDIA update 185.5 which will most likely take me from 10:00 P.M. to 7-8 A.M. on my shitty dial-up connection UGH! before I go to these lengthes should I do the update? also my sound card driver is out of date by the respective 3 years, like the video card. I'm not really sure if its my available RAM that is slowing my game so tremendiously, or because my drivers are out of date, but one thing is for sure I certainly don't have the money to go out and buy a whole new PC to run this stupid game on, and I refuse to if I did. I just feel really privliged that I can even RUN the game, but what's the point when you can't even play it?! :mad: I need to get some more RAM and I think I can hold 2 GB in my tower, but not sure...


Once again I thank you all for trying to help, I have just been so damn angry that I can't get the game to run. It just really bothers me, because you know 50$ is hard to come by nowadays, atleast it is for me, and I am just so ashamed that I wasted that much money. I am certain that EA has released a screwed up game, that hundreds of people can't even run nor play (considering they have higher end computers) according to the BBS on the offical site. I don't know whats going on. I read this one guy had like a really top notch rig, and his game wouldn't even cooperate with him. I'm not sure if he was lying or not..but why is that many people going to lie about how their games perform? but on the other hand there are hundreds of more people that are having no trouble at all, running them on crappy, generic, low end rigs. So I just want to know what the hell is going on in that department?

Calling all idiots at EA: SimGirl20 along with 130 pages of people of the technical forum demand a friggin' patch A.S.A.P.! :mad:


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: kaoz666 on June 06, 2009, 12:38:34 am
See my post HERE (http://www.insimenator.org/index.php/topic,105572.0.html). It's a step by step tutorial on how to increase your virtual memory and create a Non-Dynamic paging file, as well as information on what exactly a paging file is. I also posted a link to how to do the same thing on Vista at the bottom of the page. It should add a little more juice to your PC.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: SimGirl20 on June 06, 2009, 12:43:55 am
I read it all kaoz. I was just wondering if I did the math right inorder to put a new estimate in the custom virtual memory boxes? Do I have to use that number I got by multiplying my PM 448x2=896x2=1792? or could I multiply again to make my computer run even faster? Just wondering. :confused:


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Chaavik on June 06, 2009, 05:59:10 am
448 MB of RAM? That's really low, really low, even for TS2. Are you sure it's not 512 or 1024 MB of RAM?


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: EKozski on June 06, 2009, 08:04:36 am
Her grahics card might be integrated like mine is. Technically, I have 512MB of memory, but since my video card is integrated, I only end up with 448. Just like her.



Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: Llial on June 06, 2009, 08:07:51 am
Girl, I think you need RAM, RAM and RAM. Your OS is eaten up the most of that little bit of RAM you have. I'm really surprised that you even could play the Sims2. :confused: I had to upgrade my older PC who is now 4 years old to 2Gigabyte of Ram to play it.

For the Sims3 to run a had to buy a new PC, because my older one was maxed out on all his upgrades.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: roerzman on June 06, 2009, 08:50:31 am
The only advise I can give is to find someone who knows what they're doing and check you pc to see if you have pciex16. slot for a graphics card.
If your main board has one then your in luck. Find someone that knows what they,re doing and get them to install a graphics card, just remember the onboard graphics needs to be disabled in the bios. otherwise all hell will break loose.
That will also free up a lot of ram.
If it works, send EA. a kite and tell them they're nothing but a pack of swindling vultures for saying you can play the game on an old budget pc. with integrated graphics.
I realy hope this helps you SimGirl.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: SimGirl20 on June 06, 2009, 11:53:14 pm
Hi,

In regard to my game, I updated my VC drivers last night from the NVIDIA site, and the game is actually playable now, so yay! :D I also still need to update my SC drivers though, as they are outdated 3 yrs. I know I need RAM. I am going to be buying some, and possibly having it installed this month sometime, so perhaps that will make my game run even faster, also my graphics card is intergrated so I think I have 512 MB of RAM, but since my graphics card is stealing from my available RAM, I have only 448 available to windows. It could be worse though! I seen a girl on the OS saying she only had like 320MB of RAM and she was playing the game, just barely. I am just glad I can even play the game woot!

Thanks for everyones help, I love you guys! 2hug


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: roerzman on June 07, 2009, 08:16:56 am
Enjoy the game and take care. Try not to get carried away and play for hours at a time, the last thing you want now is to damage your pc.


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: tinarandl on June 07, 2009, 09:38:34 am
I don't usually post but I wanted to chime in here. I have a Sony Viao 2.4 GH -I have a 128 mb graphic card-1 gig of ram-80 GB HD- It is 6 ys old.
I have had no problems with the game (knock on wood). It loads fast, I have the graphics set on high, I can play for 8 hours or longer at a time and no slow down. Even large houses are no problem. I have to say I am surprised myself. I have had children..and did just about everything that I  would expect would slow me down.
Does anyone know why that would be? I keep thinking maybe there are other issues with some peoples
games/settings on the P.C. that might be causing problems. Just a thought.  :confused:


Title: Re: Frustrated to tears..and EA refuses to help anyone!!
Post by: lucyloo5522 on June 07, 2009, 09:55:17 am
the secret is out a web camera of EA tech support

(http://i700.photobucket.com/albums/ww10/brat1083/techdog.jpg)




lol


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