Insimenator.org

Simmers' Paradise => General Sims 2 Help => Topic started by: PeachFuzz on April 27, 2013, 06:43:19 pm



Title: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 27, 2013, 06:43:19 pm
Ugh. I just don't know where to start.

I guess back in December of '12 I was in the middle of creating new neighborhoods. My game was fine then and rarely crashed, even though I had around 40,000 packages in my download folder. I decided to download some new lots for my hood and once I installed a few my game began crashing 15 minutes into placing lots. When I would load a lot, it would immediately crash. Sometimes when I clicked on random lots, it would crash. When I switched neighborhoods, It would crash.....

I opened the Clean Installer numerous times, cleaning out everything: hacks highlighted in red, pink files, etc......then I would start my game, numerous times afterwards and the same thing would happen. Evidently, my game was completely clean. The 'LotCatalog' was the first to give me the following error message: 'SystemOutOfMemoryExceptionThrown'. It would repeatedly say that as all of the lots had loaded until when I clicked on the picture of any lot , I would see a big red 'X' instead.

To this day I am experiencing the same issues. But now whenever I run the Clean Installer in the downloads section only, I get the following message as it scans files: 'Object referance not set to an instance of an object.'. It will say this in a message box that individually contains random files, that aren't corrupted to my knowledge. I almost always get either of the messages every time I open up the clean installer, and if i don't ever get the message then I really don't know why...

I have tried everything, from uninstalling to reinstalling, upgrading ( it isn't my computer that has some issue, I have a new one, so I have enough RAM and etc.), etc. I've posted this issue in some other sim forums and nobody really knows what to do, basically. I am so miserable and I don't even want to play this game anymore because of this persistent issue. !!!!!!!!


A picture of the error message:
(http://i40.tinypic.com/nfh006.jpg)

A picture of the error message while file scanning is in progress in the downloads folder:
(http://i40.tinypic.com/99kvid.jpg)



If I need to post my computer spec then I will later
.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on April 27, 2013, 07:02:46 pm
Yes, please post your computer specs. It will help us rule out a computer issue as part of the problem (or identify it).


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 27, 2013, 07:10:50 pm
Specs:



System Information
------------------
Time of this report: 4/27/2013, 20:26:17
       Machine name: BRITTANY-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: h8-1360t
               BIOS: Ver: FOR_715.rom vFOR7.15
          Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 10240MB RAM
Available OS Memory: 10198MB RAM
          Page File: 4312MB used, 16080MB available
        Windows Dir: C:\windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 7570
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x675D)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_675D&SUBSYS_90B51B0A&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 1006 MB
      Shared Memory: 3089 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: HP 24wd LED Backlit Monitor
      Monitor Model: HP 24wd
         Monitor Id: HWP3066
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1124 (English)
     Driver Version: 8.960.11.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/8/2012 19:39:00, 1067520 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-241D-11CF-DE7C-BFB0BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x675D
          SubSys ID: 0x90B51B0A
        Revision ID: 0x0000
 Driver Strong Name: oem50.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.960.11.0:pci\ven_1002&dev_675d&subsys_90b51b0a
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers / Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6395.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 2/23/2013 20:26:20, 536576 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6395.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 2/23/2013 20:26:20, 536576 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Communications Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_103C2AD5&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6395.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 2/23/2013 20:26:20, 536576 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Line In (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6395.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 2/23/2013 20:26:20, 536576 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x192F, 0x0916
| | | Location: Port_#0005.Hub_#0004
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x192F, 0x0916
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0461, 0x4DD7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 1566.8 GB
Total Space: 1887.1 GB
File System: NTFS
      Model: ST2000DL003-9VT166

      Drive: D:
 Free Space: 2.6 GB
Total Space: 20.4 GB
File System: NTFS
      Model: ST2000DL003-9VT166

      Drive: K:
 Free Space: 85.5 GB
Total Space: 476.9 GB
File System: NTFS
      Model: WD Ext HDD 1021 USB Device

      Drive: E:
      Model: hp CDDVDW SH-216BB
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A
Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E5
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901B0A&REV_00\4&7188812&0&0108
   Driver: n/a

     Name: Intel(R) Z75 Express Chipset LPC Controller - 1E46
Device ID: PCI\VEN_8086&DEV_1E46&SUBSYS_2AD5103C&REV_04\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E4
   Driver: n/a

     Name: AMD Radeon HD 7570
Device ID: PCI\VEN_1002&DEV_675D&SUBSYS_90B51B0A&REV_00\4&7188812&0&0008
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_2AD5103C&REV_04\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_2AD5103C&REV_C4\3&11583659&0&E0
   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_2AD5103C&REV_04\3&11583659&0&A0
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_2AD5103C&REV_04\3&11583659&0&FA
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_2AD5103C&REV_04\3&11583659&0&D0
   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_2AD5103C&REV_09\3&11583659&0&08
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_2AD5103C&REV_04\3&11583659&0&E8
   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_2AD5103C&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_2AD5103C&REV_04\3&11583659&0&FB
   Driver: n/a

     Name: Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1091&SUBSYS_2AD5103C&REV_08\4&2072C9EC&0&00E5
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_2AD5103C&REV_04\3&11583659&0&D8
   Driver: n/a

     Name: 802.11n Wireless LAN Card
Device ID: PCI\VEN_1814&DEV_5390&SUBSYS_F0511814&REV_00\4&131A977F&0&00E4
   Driver: n/a


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 04:35:29 am
Hm, I noticed that I don't have a folder that contains either the: CSBin, The Sims 2, The Sims 2 Store Edition, TSBin or TSData. Could there be a connection to the game problem that I'm having.? The only folder that I have within the EA Games folder is "The Sims 2 Double Deluxe" one. I've heard that not having either of those folders could mess your game up in the later. I'm just throwing this out there......


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 28, 2013, 04:55:41 am
So the CSBin, TSBin or TSData are not inside the "The Sims 2 Double Deluxe" folder at all?
You are looking in program files, and not in Documents, right? Because if those folders are missing entirely from the "The Sims 2 Double Deluxe" folder in Program files, then yes it's probably where the problem is. Those folders are essential for the game to run.

Depending on your operative system (I've got Windows 7), the path will look something like this
C:\Program Files\EA GAMES\The Sims 2 Double Deluxe\CSBin
C:\Program Files\EA GAMES\The Sims 2 Double Deluxe\TSData
and so on. This is where the installed files are.

And not this
C:\Users\[name]\Documents\EA Games\The Sims 2 Double Deluxe
- this is where the Downloads folder and the current game files are.

By the way, is there any reasons you've got two Downloads folders? I just noticed that in the picture the path for your downloads is
C:\Users\[your name]\Documents\EA Games\The Sims 2 Double Deluxe\Downloads\Downloads...

The "Objects not set to instance..." error is the same I get if I've messed up a mesh in SimPE. It often means the CRES resource of the mesh is missing or doesn't work properly, and since the CRES contains essential joint- and animation info the object won't work without it. It could be that this message appears if you're missing meshes, so if you're missing entire folders in Program Files, that might be the reason.

Then again, if the folders really are missing I don't think your game would be able to run at all.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 05:15:55 am
Hmm... Yes, they aren't showing up at all when I go to the program files. The only files that show up in that path are: Base, EADM, EP2, EP99, Sims 2, Sp4, Support and the CEp uninstalled. I have a Windows 7, by the way. I have no clue as to why I have two download folders, it's been this way since I installed the game on my new comp. in the recent past, I've tried deleting it but it automatically comes back.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 28, 2013, 06:07:01 am
Have you checked the BASE folder or any of the others? I think the Double Deluze game is put together a little different from the original basegame (which is what I have), so it's fully possible all the info stuff is in one of the other folders.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 06:10:00 am
Ah, it's all in there (base). I'm still a bit stumped now though.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on April 28, 2013, 06:28:34 am
You started having problems after downloading some lots.  In describing what you've done to troubleshoot, you don't say if you uninstalled those new lots.  Looking at your posts, it looks like you don't have all EPs, which opens up the possibility that your new lot requires an EP you don't have.  If you can remember where you got the lots, go back and see if there are any EP requirements.  If you can't remember you'll have to creatively find a way to remove the new lots without removing the lots that do work.  Install date in File Manager might work.

My initial thoughts on reading the error message you are getting in CI is there are too many files for it to process.  If you have your downloads in folders you could remove folders and see if CI starts processing properly.  No matter how much RAM a computer has, a 32-biit Windows program limits memory use to 3 GB.  But then again, it could be the lot requiring a missing EP.



Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 06:40:43 am
I have all EP's installed, except for Apartment Life.

At one point all of the lots I currently have in my game worked fine and I didn't get any error message in the clean installer. I don't know why I would be having issues with certain ones if I've played them before. They technically aren't 'new'. I have taken my downloads folder out and ran the clean installer in the lotcatalog section earlier and didn't recieve any error messages, I really don't think it's a lot at this point.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 28, 2013, 07:21:43 am
Does your game work fine without any custom content?

And if so, how much CC did you have when the problems started?

In theory you can have an almost unlimited amount of CC if your computer is powerful enough and by doing a few tricks that can up the performance or go around the 3GB memory limit, but in reality it comes down to what your computer can handle. If all the items in that list of lots is installed on your computer, and if all of those had a lot of CC, in addition to any other CC you have, then you might be reaching the limit for your game.

"SystemOutOfMemory" might simply mean that your computer can't handle all the custom content and crashes when it reaches the memory limit. I get that error on my laptop sometimes when I'm running SimPE. And if my game reaches its limit it crashes (randomly, or when doing heavy-duty things like "change appearance" or handling weather, or loading a lot that is too heavy - even having too many high poly meshes can slow it down). If your game - when it works - is slow and lags, then this is even more likely.

CI might have the same memory errors, crashing when it gets too much. It does not necessary mean there's something wrong.

Remember that the game is not only loading CC, but also all the EPs and SPs. Some computers can't even handle the EPs alone, and by piling up CC on top of that you're looking at a disaster about to happen.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 07:48:30 am
Yep, it runs smoothly.

I really didn't have much at the time, perhaps around 25,000 -  30,0000 packages. No hacks at the time, I believe. Most hair, acc, some clothes and neighborhood decor.

My game currently doesn't lag much, ever since I got my new comp. it's actually running better than it ever has. My last comp really couldn't handle the game anymore after a number of years.

Also, the majority of those lots that are installed have either very little to no cc installed.

If I am indeed having a memory issue, then what can I do to resolve the issue. ? And what can I do about the second error message ? 'Objects not set to referance"


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on April 28, 2013, 11:37:28 am
If you have CC that is specific for given neighborhood, such as medieval or fantasy, and all that CC is in your Downloads folder, it's using up a lot of the filehandles and memory.
I made a small program to handle different themes, allowing you keep only the CC in the game that you need for a given neighborhood.  Miros is hosting it at Wooden Simolean (http://www.woodensimolean.com/node/261).  It may solve your problems if you have themed CC.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 01:42:49 pm
Okay, so I've tried the program and everything. Unfortunatley, my game is still crashing. When I entered one of my neighborhoods I clicked on two lots that didn't have any CC, then I exited them. No issues. Then I clicked on a random lot that had CC. It crashed at about seven minutes into loading that particular lot. Should I undo what I've done to my game so far.?


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 28, 2013, 01:49:20 pm
I'd say it's either a memory problem, or your game can't handle certain CC. Depending on where you got the lots from, it might be that the lots are borked. Some people don't clean their lots properly... I've had lots with one single piece of CC that just did not want to stop crashing (usually an object).


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 28, 2013, 10:38:39 pm
Er. There isn't anything wrong with the lots i currently have installed, I always look at what comes packaged In the file before I install them. Most of these lots came from ModTheSims, actually. I've rarely had an issue with lots from there anyways. Whatever possible cc that is making it crash, it isn't showing up anywhere. Like I've said before, I've already tried splitting my files into multiple sections and have looked through them to find out what is making my game act this way, which took days. I really would like to play my game again, but I'm becoming very pessimistic at this point. How can I find and resolve this issue by now. ? Is there anything else I can try ?


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on April 28, 2013, 11:36:31 pm
Pull your Downloads folder out and run your game without cc. If it works fine with no crashes, then you know for sure it's something in your cc. The best way to figure it out is to use the 50/50 method (http://www.modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method).

Also, regarding the amount of cc, what is the file size? (Not how many pieces of cc you have, but how much room the entire file takes up on your hard drive) I ask because the file size could still be the issue if you have a 34 bit system. As Theraven stated already, the maximum file size your game will be able to handle is 3GB. If you have more than that, then you'll have to do some pruning.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 29, 2013, 12:02:12 am
@caffinatedjoy. I already tried the 50/50 method a couple times and I already had stated that I pulled my downloads folder out, everything works fine. I've gone through the wiki sims 'Game Help' thing already also.

I have a 64 bit system (Windows 7) btw. How do i find the file size.? Sorry if this is a stupid question.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on April 29, 2013, 12:28:38 am
Right click on the file and select "Properties". You'll see the file size displayed there.

Also, I hate to pick nits, but you didn't actually specifically state you had run your game without any cc installed. You stated you entered lots without cc and had no problems, then entered lots with cc and the game crashed.

As to how lots can suddenly cause errors, it's possible for files to become corrupted over time for one reason or another. A piece of cc you've used for no problem for months or years can suddenly decide it wants to pitch and fit and break. Or it can be silently broken for a while with no sign until something prompts it to go visibly bad.
 


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 29, 2013, 12:53:13 am
It says I have 26.4 Gb ( 28,378,460,783)

And ive generally ran my game without any cc, no crash.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on April 29, 2013, 01:14:37 am
Even though you have a 64-bit box, the game is still a 32-bit app.  26GB shouldn't be a problem for your game.

When you have half your CC out of the game, does Clean Installer run?  What about when 25% is out?  If the game and CI work with 50% and then 75% of your CC, I have to wonder if you are hitting the filehandle limit for 32-bit.  What that means is an app can only hold reference to so many files.  If that is the case, purging CC may be the only option, unless you are running multiple themed neighborhoods.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 29, 2013, 03:08:53 am
26 gb not much? I think you meant 26 MB is not much. Most computers can't handle a lot of CC, and 26 GB can be in the upper limit for a lot of computers.

My new computer (which is made especially to handle heavy 3D and rendering) struggles with 30 gb and above. It only has 4 gb RAM, but still... I've done several things for it to be able to run that much CC (Widening the memory limit of the game, among other things). Usually spends 1-2 hours loading. It runs 20-ish gb fine, spending 20-30 minutes loading. Before I did the adjusting, it crashed on more than 20 gb.  

In most cases if it's CC-crashes, the computer crashes at the same act every time (going through things like hairs or furniture or other in the catalog, or visiting lots with the same piece of CC). If your game crashes randomly, but it can be narrowed down to "anything that needs a lot of memory" (loading in general, opening the makeover screen, loading CAS, using weather, loading heavy lots with lots of CC, and similar), then I'd say you're experiencing memory crashes.

And yes, heavy-duty computers can have memory crashes. The game has a limit on how much memory it can use (it's a 10 year old game - 4 or more GB of RAM was not very common back then), so it doesn't matter if your computer has 10 GB or 100 GB RAM, because the game won't be able to use it.

If your game spends a lot of time loading, then that's another telltale sign you've got too much CC. And if your game runs fine without any CC, then that might even back yo this theory.

Solution:
Get rid of custom content you don't need.
or
widen the limit of how much memory your game can use (there was a thread about it somewhere - I'll link it if I can find it).


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 29, 2013, 03:37:49 am
@ancienthighway

Okay, so I found that the game runs fine with 85% of the CC. I've enterted a handful of lots (with and without cc) and it didn't crash while loading or while navigating on that lot. Afterwards I opened the Clean Installer and I didn't receive the previous main error messages, whether it was scanning the Lotcatalog or the Downloads folder.

Ah, well i do have multiple hoods with themes. How can I go about 'purging'?


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on April 29, 2013, 08:27:50 am
That's really up to you. You have pick what cc you don't want and remove it.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on April 29, 2013, 08:34:26 am
Or make separate downloads folders, one for each game that you can swap around when you want to play them.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on April 29, 2013, 08:53:57 am
Hm, so basically it's a memory issue. That's what it all boils down to.?

Is there any way at all I can increase the memory of the game. ?


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on April 29, 2013, 09:57:43 am
No. I'm not a programmer, so I don't know what would be involved in doing such a thing, but, this aside, messing with the game's core files is not a good idea. Since you've narrowed down your problem to an issue of too much cc, the best (and really, only) resolution is to either prune your custom content as I suggested, or do as Theraven suggested and split your cc into different folders depending on what you may need for each family/neighbourhood and swap them out depending on which you play.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 01, 2013, 06:37:20 am
I'm still having the problem and still seeing the two error messages.

A few days ago I just started over. Then I only installed some lots, right now I only have around 7,000 cc in my downloads folder. I don't think it ever was a "quantity" issue.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on May 01, 2013, 10:21:13 am
Just a note, when referring to the amount of cc in your game, it's always best to do so in terms of size rather than number of items, as individual pieces can vary in size. Seven thousand pieces of cc in your game will be a different size than 7000 in my game.

It's still something in your custom content, as we have been suggesting all along. Either quantity, a broken mesh, a corrupted file...something. You mentioned before your game was running fine with 85% of your cc, so I'm thinking it was something in the remaining 15% breaking your game. In looking at the pictures in your original post, the object reference error lists a Peggy bed item as the cause, so I would start with pulling out the bed. If this error pops up for more than one item, then I would suggest you pull them out. It's a nitpicky progress and I know you're frustrated. A few years ago I went through a similar thing trying to find a clothing mesh messing with everything my sims wore. I spent weeks examining my downloads folder with a fine toothed comb, wanting to play, but unable to, unless I was willing to ignore how bizarrely messed up my sims looked if they wore...well...clothing. I think people on the other side of Canada heard my victory shout when I finally found it. 
 



Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on May 01, 2013, 12:29:32 pm
Same here. I couldn't use the small electronics tab for ages, as my game always crashed when I tried to open it. Turned out to be a faulty fire alarm (From TSR...). And boy, that was fine-combing! I was down to the last folder before I found the file (50-50 method). It was a nice-looking object, so I converted it into a deco object so I could use it. Haven't had troubles later (at least, not CC troubles I couldn't easily solve).


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on May 01, 2013, 10:34:00 pm
I'm not surprised.  Bad meshes don't show up until they are finally used, either by displaying it in CAS, Buy or Build mode or some townie was assigned hair or clothing that required the mesh.  And the way they show up is with a game crash.  If the mesh is assigned to a townie, it will pretty much shut down your game until it's removed.  To make matters worse, it could be multiple bad meshes, none of which you know about until the game crashes and you have to go digging again.  You think you found the bad one, but go back into game with everything, and crash again.  Or everything runs fine for a month, and then crash.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 03, 2013, 04:34:48 pm
*sigh*

Here's what Ive tried so far:

I've ran the game without the LotCatalog (haven't tried that previously). There was no crash when opening the clean installer in either the downloads or LotCatalog (which just contained defaults) section afterwards.

Then I ran the game without the Downloads folder and left the LotCatalog inside, the first error message appeared again while scanning the LotCatalog in the Clean Installer.

I installed all of the Lots, one by one, WITHOUT the CC that it came with, I still received the first error message in the LotCatalog section of the Clean Installer.

What I've concluded so far:

- The game will RANDOMLY pick out lots and attach the first error messages to them, while loading the LotCatalog in the Clean Installer.

- The particular lots wont show up in the LotCatalog (not within the documents file) even though I've installed them before and had no issues when the cc was installed.

- Whichever new lot that REPLACES the removed lots (which i install afterwards) that was assigned a lot number causes the error message.

- When I remove ALL the lot numbers that have the "system out of memory" message ATTATCHED, I will recieve the SECOND longer error message in the Clean Installer.

This has happened three times with small folders of lots that I've installed in my game before. It doesn't matter which collection of lots I install first, when ALL of them are within the game without the cc it came with I get the first error message. I've individually installed each lot with each small folder , a few at a time, to see if the error message was caused by ONE of them, but there wasn't.  (sorry if I may be repeating myself >_>)


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on May 03, 2013, 04:37:18 pm
The most important question: Does your game crash when you run it, load the lots, or play?

Your CI problem might as well be that it doesn't handle loading all those lots at once. I don't think you need to be worried if your game runs fine.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 03, 2013, 05:18:47 pm
Yes, it crashes while loading lots, while controlling a sim on any lot, or just building hoods. It never crashes while loading the start up page. Like I've mentioned before, sometimes after particularly navigating in a neighborhood for about 25 minutes, it will suddenly crash, or whether I'm placing a hood or entering a community or residential lot. Sometimes it will crash after only two minutes.  Ah, I also tested earlier without all of my custom neighborhoods installed, so it's not any of them thats causing issues. ( I just wanted to be sure)

Edit:
Hmm, why would it suddenly be having a hard time loading a lot of files, out of the clear blue sky ? (it seems). I've been using the Clean Installer for years prior to now without any issues.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on May 03, 2013, 05:37:25 pm
And like I said before, that sounds like what I explained about memory crashes. Are the lots loaded with CC, or do you have seasons with weather on? That might make the problem worse.

You said that your game don't crash without CC, or with only 85% of your CC in? That can also be the way of memory crashes. Most likely your game only handles a certain amount of CC, and crashes when the memory usage reaches over the game limit. Same with the CI - it only handles a certain amount of loaded items, and crashes when it reaches its limit. The game or the CI don't care whether you've got enough memory to run Pixar's render farm. The game only handles so much because it's a 2004 game and not a 2013 game, despite the last EP coming out in 2009. Back in 2004, even 2 GB of RAM was a whole load, and 4 Gb memory in a laptop was almost unthinkable unless you spent several months' worth of salaries on it. My laptop only had 512 mb, and that was considered an alright laptop at the time (and not counting inflation into it, the old one cost about the same as my new one, but was lousy in comparance).

And are you absolutely sure all the crashes ingame doesn't have a thing to do with the lot corruption or some such from all the crashes in CI? Could be... (probably not, though).

By the way, have you tried to delete the cache files? That might help on the game crashes.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 04, 2013, 04:47:54 am
Yes I'm absolutely positive the crashes have nothing to do with the lots, they were NEVER corrupted to begin with and there's nothing wrong with ANY of the cc that I had installed.

It doesn't really matter if I delete the cache files or not.

I kind of disagree with the ' memory crash thing' at this point, honestly. Maybe I shouldn't use the clean installer anymore and use a different program to clean house, perhaps I won't have any issues.




Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on May 04, 2013, 05:26:57 am
The Clean Installer is meant to install the houses, and to clean up before you install them. Once you have installed them it can't do anything much. Usually it's the CC that comes with the house that makes trouble, not the lot file itself.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 04, 2013, 06:18:27 am
I really don't know what else to say, I've tested and stated what I've done in the previous post. Obviously it was neither that was screwing with the ci.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on May 04, 2013, 07:44:45 am
TS2 really doesn't care where a .package file is in your game folders when it comes to mods and objects.  It seems pretty obstinate about having Bodyshop items in Downloads or SavedSims though.  Have you looked at SavedSims at all?

If I were you, I'd look in every folder in My Documents/EA Games/The Sims 2 to see if anything looks amiss.  In addition to the cache files already mentioned, delete Neighborhoods\NeighborhoodManager.package.  Set the Folder view to details so you can see the date associated with it also.  Sometimes the date will provide you the clue you need.

Examine all the folders in Program Files (x86)\EA Games if you haven't reinstalled everything.  I think you said you did, but I may be thinking of someone else having problems.  Again look for any package files that may be amiss, focusing on date, since these files should be fairly consistent on date with some exceptions.  Custom modular stairs are installed in these folders along with one other build mode object, but I don't recall off hand what it is.  Walls maybe?

After doing all that, and you still have problems, the problems reside in custom MESH files as has been suggested multiple times already.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: caffeinated.joy on May 04, 2013, 07:53:33 am
Also, this is just something to keep in mind as you work; clean files can corrupt for a variety of reasons. This means something that has been working fine for months or years can suddenly, and for no apparent reason, pitch and fit and give up. Fortunately, this doesn't happen too often, but it does happen.



Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 04, 2013, 09:11:45 am
I dunno, this might be another stupid question but.....


I don't have the scriptorium installed, could that be part of the issue. ?


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on May 04, 2013, 10:21:52 am
If you have custom modular stairs, walls, fireplaces, and lights that have custom effects, and installed them without using Scriptorium, then it is possible you installed them incorrectly.  Restore the original files and use Scriptorium to install them.  But if you don't have any of those, Scriptorium won't do a thing for you.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: PeachFuzz on May 05, 2013, 07:18:28 am
Hm, well I installed all of the custom stairs and such using the scriptorium, ran my game and played a test lot with a sim for a few hours, there wasn't any crashing and neither was there when I controlled that sim to visit multiple community lots. I also didn't encounter any crashing error message after placing a handful of lots in the neighborhood (after the 25 minute mark). It seems to be running fine now. >_>

Ah, I also deleted the neighborhood manager file aswell

Edit:

*sigh*

The game crashed when I sent the sim to a different community lot in a different neighborhood after leaving one in its current hood.

*headdesk x30,000,000,000,000*

I guess I should search for some more faulty crap in the program files.



Edit:

I.give.up.


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: Theraven on May 16, 2013, 02:03:22 pm
How long had your game been running? Memory use for a program sort of builds up. If run long enough, it might crash (again, the meory crashes I've been talking about). Happens to me once in a while. If I run my full game I can open the makeover panel 3-4 times, but any more than that and it crashes. I gave up community lots a while ago because of that same problem (I like better residential lots for storytelling anyway).


Title: Re: Clean Installer Error Messages, desperately seeking help!!!!!!
Post by: ancienthighway on May 16, 2013, 02:07:23 pm
That's true Raven.  There is a memory leak in the game, i.e., memory is not released when no longer needed, and the game reaches a point where it wants memory and can't get it because it's already hogging it all.  I'd have to run task manager to monitor usage and then force a crash to say where it is, but it's easier just to restart the game periodically.


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