A person called Tara has asked me for some help in my gb on the sims resources. I understand her problem but im unsure as to how to solve it. I would appreciate it if someone could help me help her. Thanks in advance for any help. This is her problem:

'thanks for being willing to help, ok here it is. i download the zipped content to a sims 2 download file, unzipped it and double clicked, but the body shop package installer does not show the file. im not sure what is happening bewteen the download and the install. I've tried downloading the install wizard to adobe acrobat and nothing works. If you think you can help please let me know. Im confused because it all worked before. Then i had to redo windows and now nothing works. Im so upset. Thanks again for everything. My name is Tara by the way.'