I felt the same way about the Sims 3 at first. I thought it stunk. Then I played it for awhile. The game is so much more a game. There are millions of things a sim can do. For example, just in the skills a sim just doesn't master a skill. He goes beyond that. He needs to use his mastered skill to reach more and more levels of mastery. It takes a very long time to reach the top. there is no way a sim could master to perfection any skill unless you would disable aging or put the lifetime to epic. The challenges are quite entertaining too. I thought the sims themselves were butt ugly but I have been able to create some very realistic and beautiful sims ( and believe me, I'm no modder!). I've also seen some beauties on the exchange and other sites. EA told the truth when they said this game opens up your sims to an entire world.
Give it a chance. You'll never know unless you try it.

ps. I have uninstalled the Sims 2.

I hate this game! EA is pulling off the biggest scam in game history. The Sims in 3 are ugly. The game play is clumsy. I can't believe those greedy b******s expect me to pay for custom content. What a waste of simoleons. I regret buying it!

I've had this problem in the past. What has cured it is to have the sim go to a mirror and change their appearance. Once you get to the appearance screen, you'll see they sim looking back at you as they should appear. Don't change anything. Just close the window. The sim should now be ok.

I've got the same problem. I've had it ever since I downloaded ACR.

Very Pretty. You got the eyes and nose just perfect. The lips are very close but do not quite do the real ones justice. Your real ones are very,very pretty.