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Author Topic: Need some assistance with Sims 2 Apartment Life  (Read 3442 times)
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Amberyl
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« on: February 16, 2010, 12:54:19 am »

Here is the problem...I went to play my sims 2 (btw I have sims 2, Univ, NL, OFB, Freetime, Seasons, BV and AL), it would not launch.  I received this error

Exception time: 02/16/2010, at 00:43:47.
Exception code: 0xC0000005 (-1073741819) ACCESS_VIOLATION.
Current thread ID: 3256 (0x00000cb8).
Version information:
Application/module path: C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe
Application/module version name: The Sims 2 EP8
Application/module version: 1.16.0.194
System version: Windows NT 5.1
System memory: 2048 Megabytes total, 2048 Megabytes free.
Application/module configuration: ReleaseSRT

Exception module:  C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe.
Exception address: 0x0174aa8a. Section:Offset: 0x00:0x00000000.

Registers
   EAX: 8c812fbf
   EBX: 10000000
   ECX: 10000000
   EDX: 00000000
   ESI: 8c812fbf
   EDI: 00000000
   CS:EIP: 001b:0174aa8a
   SS:ESP: 0023:0253dec0  EBP:0253defc
   DS:0023  ES:0023  FS:003b  GS:0000
   Flags: 00010282

Loaded Modules
   Address          Size Module             Path
   ----------------------------------------------------------------------------------------------
   0x00400000   29609984 Sims2EP8.exe       C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe
   0x7c900000     729088 ntdll.dll          C:\WINDOWS\system32\ntdll.dll
   0x7c800000    1007616 kernel32.dll       C:\WINDOWS\system32\kernel32.dll
   0x4fdd0000    1728512 d3d9.dll           C:\WINDOWS\system32\d3d9.dll
   0x6d990000      24576 d3d8thk.dll        C:\WINDOWS\system32\d3d8thk.dll
   0x77f10000     299008 GDI32.dll          C:\WINDOWS\system32\GDI32.dll
   0x7e410000     593920 USER32.dll         C:\WINDOWS\system32\USER32.dll
   0x77c10000     360448 msvcrt.dll         C:\WINDOWS\system32\msvcrt.dll
   0x77dd0000     634880 ADVAPI32.dll       C:\WINDOWS\system32\ADVAPI32.dll
   0x77e70000     598016 RPCRT4.dll         C:\WINDOWS\system32\RPCRT4.dll
   0x77fe0000      69632 Secur32.dll        C:\WINDOWS\system32\Secur32.dll
   0x77c00000      32768 VERSION.dll        C:\WINDOWS\system32\VERSION.dll
   0x76b40000     184320 WINMM.dll          C:\WINDOWS\system32\WINMM.dll
   0x76390000     118784 IMM32.dll          C:\WINDOWS\system32\IMM32.dll
   0x75a70000     135168 MSVFW32.dll        C:\WINDOWS\system32\MSVFW32.dll
   0x7c9c0000    8482816 SHELL32.dll        C:\WINDOWS\system32\SHELL32.dll
   0x77f60000     483328 SHLWAPI.dll        C:\WINDOWS\system32\SHLWAPI.dll
   0x5d090000     630784 COMCTL32.dll       C:\WINDOWS\system32\COMCTL32.dll
   0x73b50000      94208 AVIFIL32.dll       C:\WINDOWS\system32\AVIFIL32.dll
   0x774e0000    1298432 ole32.dll          C:\WINDOWS\system32\ole32.dll
   0x77be0000      86016 MSACM32.dll        C:\WINDOWS\system32\MSACM32.dll
   0x77120000     569344 OLEAUT32.dll       C:\WINDOWS\system32\OLEAUT32.dll
   0x71ab0000      94208 WS2_32.dll         C:\WINDOWS\system32\WS2_32.dll
   0x71aa0000      32768 WS2HELP.dll        C:\WINDOWS\system32\WS2HELP.dll
   0x73f10000     376832 DSOUND.dll         C:\WINDOWS\system32\DSOUND.dll
   0x71ad0000      36864 WSOCK32.dll        C:\WINDOWS\system32\WSOCK32.dll
   0x10000000     188416 luyehije.dll       C:\WINDOWS\system32\luyehije.dll
   0x773d0000    1060864 comctl32.dll       C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
   0x03200000     278528 IS360mon.dll       C:\Program Files\IObit\IObit Security 360\IS360mon.dll
   0x76bf0000      45056 PSAPI.dll          C:\WINDOWS\system32\PSAPI.dll
   0x77690000     135168 NTMARTA.DLL        C:\WINDOWS\system32\NTMARTA.DLL
   0x71bf0000      77824 SAMLIB.dll         C:\WINDOWS\system32\SAMLIB.dll
   0x76f60000     180224 WLDAP32.dll        C:\WINDOWS\system32\WLDAP32.dll
   0x76d60000     102400 IPHLPAPI.dll       C:\WINDOWS\system32\IPHLPAPI.dll
   0x76d40000      98304 MPRAPI.dll         C:\WINDOWS\system32\MPRAPI.dll
   0x77cc0000     204800 ACTIVEDS.dll       C:\WINDOWS\system32\ACTIVEDS.dll
   0x76e10000     151552 adsldpc.dll        C:\WINDOWS\system32\adsldpc.dll
   0x5b860000     348160 NETAPI32.dll       C:\WINDOWS\system32\NETAPI32.dll
   0x76b20000      69632 ATL.DLL            C:\WINDOWS\system32\ATL.DLL
   0x76e80000      57344 rtutils.dll        C:\WINDOWS\system32\rtutils.dll
   0x77920000     995328 SETUPAPI.dll       C:\WINDOWS\system32\SETUPAPI.dll
   0x76f20000     159744 DNSAPI.dll         C:\WINDOWS\system32\DNSAPI.dll
   0x76fc0000      24576 rasadhlp.dll       C:\WINDOWS\system32\rasadhlp.dll
   0x59a60000     659456 DbgHelp.dll        C:\WINDOWS\system32\DbgHelp.dll
   0x06490000    1511424 nview.dll          C:\WINDOWS\system32\nview.dll
   0x74720000     311296 MSCTF.dll          C:\WINDOWS\system32\MSCTF.dll

Call stack:
(Debug information (.pdb files) appears to be absent).
0x0000:0x00000000 C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe.
0x0000:0x00000000 C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe.
0x0000:0x00000000 C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe.
0x0001:0x00017055 C:\WINDOWS\system32\USER32.dll GetGUIThreadInfo() + 301
0x0001:0x0000d473 C:\WINDOWS\system32\ntdll.dll KiUserCallbackDispatcher() + 19
0x0001:0x0007038a C:\WINDOWS\system32\nview.dll PMLoadPresentation() + 166122
0x0001:0x0004561e C:\WINDOWS\system32\USER32.dll GetRawInputDeviceInfoW() + 198
0x0001:0x0001be7c C:\WINDOWS\system32\USER32.dll SetLayeredWindowAttributes() + 106
0x0001:0x0000d473 C:\WINDOWS\system32\ntdll.dll KiUserCallbackDispatcher() + 19
0x0001:0x0001d442 C:\WINDOWS\system32\USER32.dll GetScrollInfo() + 1120
0x0001:0x0001c0d6 C:\WINDOWS\system32\USER32.dll CreateWindowExW() + 51
0x0001:0x00031f04 C:\WINDOWS\system32\ole32.dll CoGetTreatAsClass() + 6691
0x0001:0x0001e041 C:\WINDOWS\system32\ole32.dll CoInitializeEx() + 198
0x0001:0x00021a62 C:\WINDOWS\system32\ole32.dll CoInitialize() + 15
0x0001:0x00ae016d C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 3205236
0x0001:0x00ae0dd8 C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 3208415
0x0001:0x00a5973e C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 2653765
0x0001:0x00016077 C:\WINDOWS\system32\kernel32.dll RegisterWaitForInputIdle() + 73
0x0000:0x00000000 C:\Program Files\EA GAMES\The Sims 2 Apartment Life\TSBin\Sims2EP8.exe.

Stack data: (ESP is 0x0253dec0)
0x0253dd40   40eadcf8 1d18d4cd 38400000 00000000 00000000 00979fc8 18400000 00000000
0x0253dd60   24000000 00007c00 d832b9e1 01000000 00000000 203a0000 00000000 20001000
0x0253dd80   784737b4 20d768e1 90d768e1 30e82ce4 9029488a 00000000 01000000 20001000
0x0253dda0   00000000 14463700 4c4437b4 e8f064ba 144637b4 5ba763ba 80d764ba ffffffff
0x0253ddc0   d89365ba d19565ba e0d07c89 040b7388 00c16a8a 48d768e1 e8d468e1 24000000
0x0253dde0   e0eb5302 203a0000 00000000 20001000 784737b4 20d768e1 90d768e1 30e82ce4
0x0253de00   00000000 00000000 23000000 23001000 14e5907c ae4f7274 80ee5302 01000000
0x0253de20   683f37b4 3b000000 cd047374 00007274 00000000 2cef5302 3b000000 aa94417e
0x0253de40   1b000000 46020000 1cef5302 23000000 e0d07c89 c04237b4 00000000 288fb1e1
0x0253de60   7f020001 00003c07 ce302003 00007c89 01000000 00007c89 801f0000 00000000
0x0253de80   00000000 dc3e37b4 00000000 c99165ba 00000000 00000000 00000000 280b7388
0x0253dea0   00000001 00000000 202d55e1 42710000 288fb1e1 ec3e37b4 908db1e1 00003800
0x0253dec0   a0b00210 a0b00210 6fab7401 59ad7401 bd2f817c 00000010 a0b00210 08000000
0x0253dee0   00000000 2cef5302 00b00210 00000000 a0b00210 00000000 00000000 b8ee5302
0x0253df00   53ae7401 00000010 18df5302 18df5302 00000000 a00f0000 00000010 0000807c
0x0253df20   0000907c 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253df40   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253df60   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253df80   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253dfa0   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253dfc0   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253dfe0   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253e000   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0253e020   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

Instruction data: (EIP is 0x0174aa8a)
0x0174aa0a   bf 6f b1 b3 35 e6 26 d4 54 9a 23 eb 2e a0 94 7d 7c f2 2d a4 df 5b 6e 45 81 04 24 5e 00 00 00 8d
0x0174aa2a   64 24 04 9d ff 74 24 f8 eb e1 21 df c0 98 42 cf 19 4e 22 26 bb ee ad 8d 49 00 e9 89 5c 24 f0 8d
0x0174aa4a   1d ea e8 74 01 81 eb 72 46 00 00 87 5c 24 f0 ff 64 24 f0 4d 26 a5 a3 f1 5a 4e a4 81 5f 5e 5a 5b
0x0174aa6a   c9 c2 08 00 56 57 8b f0 33 ff 85 f6 75 12 eb 18 0f be c0 50 e8 7e 5c 25 00 6b ff 1f 03 f8 59 46
0x0174aa8a   8a 06 84 c0 75 ea 8b c7 5f 5e c3 55 8b ec 56 8b 75 08 85 f6 75 04 33 c0 eb 37 8d 45 08 50 6a 40
0x0174aaaa   6a 04 56 e8 85 57 ec ff 85 c0 74 ea 8b 45 10 85 c0 74 04 8b 0e 89 08 8b 45 0c 89 06 8d 45 08 50
0x0174aaca   ff 75 08 6a 04 56 e8 62 57 ec ff f7 d8 1b c0 f7 d8 5e 5d c3 8b 44 24 04 c1 e0 0b 33 44 24 04 53
0x0174aaea   33 44 24 0c 56 b9 eb 06 00 00 8b f1 33 d2 f7 f6 57 6a 0a 5f 8b f2 8b c6 99 8b d9 f7 fb 8b 14 d5


I ran all my normal virus/malware programs and then tried to launch sims again and nothing and the same message.  I tried to uninstall so that I could reinstall AL and it would not let me uninstall.  I took the freetime disk and launched it, it told me it was the wrong disk, please insert the correct disk.  I put in AL and hit retry and it launched.  Then I exited, attempted to run AL and it made the above error and would not go in.  So, I again put the wrong disk in again and launched it, and it was again the wrong disk, and insert the correct disk, and put in AL and hit retry and it launched.

Any ideas would be greatly appreciated

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Chaavik
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« Reply #1 on: February 16, 2010, 09:12:59 pm »

This sounds more like a corrupted file than a memory issue. I seem to recall someone having a similar problem, but I did not know what the solution was for that.

I suggest you contact Tech Support and see if you can get help from them with this.

One other thing.. Did you update AL?
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