I've removed your e-mail from your post. It's never a good idea to share personal contact information on a public forum. We have a PM system here that I encourage you to make use of if you wish to talk privately to members of the forum. Now, for your problem, I would like to suggest you look toward our
Mac Users Only Peer Support section. There are a few useful stickies at the top you could benefit from, and if you have a question not covered in them, then feel free to ask there.

Welcome to Insim!