New User - Please Please Please Help

[Mariska2912]

HI Everyone.

I am at a loss.  I am so eager to play, but I can't get my Sim 2 Installed.  It gets to 99% and the says the following:

A problem occurred when trying to trasfer the file 'C:\Program Files\EA Games\The Sims 2\TSData\Res\UserData\groups.cache' from the media.

Do you want to retry to copy the file, or cancel the installation.

I select retry and every time the same dialogue box comes up.  I don't know what to do.  Please can someone help me sort out this problem, as I am desperate to become a SIMS addict.

[tellmewhatyoumeant]

try cleaning the disk and blowing dust out of your disk drive.

[Carinthe]

Sims 2 works very well without that file. Have you tried to shut down your computer, when the error message comes, and see if it works on restart

[MissDoh]

Carinthe I am thinking the game does not finish to install because it cannot copy this file.