Ya that happened to me, all i did was called aspyr for help
Here is their help contacts:
Phone: 512.708.8100
Fax: 512.708.9595
Electronic Mail address:
info@aspyr.comMail address:Aspyr Media, INC.
P.O. BOX 5861
Austin, TX 78763
For Europe
Electronic mail:
info_europe@aspyr.comMail address: Aspyr Media Europe Ltd
P.O. Box 2094
Watford
Hertfordshire
WD19 4YJ
United Kingdom
Telephone: +44 (0) 1923 200 940 – NOTE: No Technical Support is available through this number.
Fax: +44 (0) 1923 200 941