You have a hack that's preventing the correct menu from coming up, I'm guessing... have you downloaded a mod that enables "kiss cheek" or anything like that? :scratch:
I've had something similar once before, and it was because the creator of that mod used the base game sim menu to make it... which prevented me from doing any EP-related interactions with Sims. Once the mod was taken out, all was well again. Try taking out some of your hacks from your downloads folder, then add them back in one at a time until you find the culprit file. Hope this helps. :angel:
(Also, not to be whiny or anything... but the size of your picture is making my browser cry... :crybaby: could you resize it a little, or link to it, please? The maximum for the site is 600 X 600 pixels, just in case you might not have known... )